Job role: Vanguard is all about serving clients. If you are passionate about customer service Vanguard have 2
opportunities to start your career in either Client Services Team or Client Optimisation Team.
Client Services Team (Business to Business (B2B))
The Client Services team are responsible for managing day-to-day relationships with the Intermediary
(e.g. financial adviser) and Institutional (e.g. pension fund) clients. They are involved in managing client
contracts and service level arrangements, onboarding new clients, providing regular reports to clients
and answering any ad hoc queries they may have on the products or services.
As a Client Services trainee you will learn about the varying needs of our Intermediary and Institutional
clients, how to manage them and deliver exceptional customer service.
Client Optimisation Team (Direct to Consumer (D2C))
The Client Optimisation team make sure we provide the best possible outcomes for the retail investors
(e.g. individual investors, like you and me). As part of this team you’ll help to support the operational
efficiency of the Personal Investor service and work to smooth out friction in Vanguard's client experience. The
team works closely with client services to make sure they are resourced and organised effectively.
They’re also responsible for managing complaints and problems on client accounts as well as using
customer feedback to make improvements to the service.
As a Client Optimisation Trainee, you will learn how to manage client data and deliver exceptional client service. The workload is
varied in this fast-growing and fast-moving team.
Looking for: School leaver or graduates
How to apply: To apply, click here.
Close date: 14 May 2021
Start date: August 2021