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    Customer Case Investigator Apprentice

    Start your career as a Customer Case Investigator Apprentice at Fidelity. Suitable for school/college leavers.
    Job Description:

    Job role: As a Customer Case Investigator Apprentice on our Complaints team, you’ll provide first line support to our customers, advisers and members. Reporting to the Team Leader in a complaints team, you will be responsible for investigating, resolving and responding to complaints which could carry a financial, regulatory or reputational implication for the business. The role is extremely varied and provides a great foundation for fulfilling your career aspirations. The role of a complaint handler is key to help drive client centric change within the business through solid reasoning and accurate audit of all complaint cases. Furthermore, you will be empowered to identify improvements that can be made to our processes and procedures to prevent future occurrences of these issues.

    Looking for: School leavers

    Location: Kingswood, Surrey

    How to apply: Please submit your application, including CV here. Applications will be reviewed on a rolling basis so please apply early to avoid disappointment.

    For any enquiries regarding your application, please contact [email protected]

    Further Information:

    Close date: 31 July 2021

    Start date: 6 September 2021

    Salary: £20,000 with a £500 sign-on bonus

     DownloadThe full Job Spec
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